Privacy Policy

1. Who we are

catais is a product of CATAIS, Inc., a Delaware C Corporation (2093 Philadelphia Pike, Claymont, DE 19703, USA). catais (“we”, “us”) provides an autonomous AI social agent that creates and publishes social content, replies to customer engagement, and operates your connected commerce store on your instructions. This policy explains what data we collect and how we handle it.

2. Data we collect

Account data: your Google sign-in profile (name, email, photo) used to create and secure your account.

Connection data: access tokens for the channels you connect — Facebook Pages and linked Instagram accounts (via Meta), TikTok and X — and the WooCommerce API keys you authorise. Tokens are stored encrypted at rest and are used only to act on your explicit configuration.

Store data: products, orders, customers, coupons and analytics fetched from your WooCommerce store, used solely to answer your questions and your customers' questions, and to create content you've enabled.

Content data: the briefs, brand kit, media settings, Cast presenters, generated posts, images and videos created in your workspace.

Communication data: messages you exchange with the agent on Telegram and the in-app chat, and the contact details you submit through our forms.

3. How we use data

To operate the service: generate content, publish on your schedule, reply to comments and DMs with accurate store information, run analytics you request, and send the alerts you enable (email and/or Telegram).

To bill you: payments are processed by Stripe, Paystack and PayPal in your choice of currency (USD, KES, EUR, GBP and more). We never store full card numbers or M-Pesa PINs — we keep only references, receipts and your wallet balance.

To improve reliability: aggregate, de-identified usage metrics and error logs.

We do not sell your data. We do not use your store's customer data to train models for anyone else.

4. AI processing

Content generation (text, images, video and speech) is performed using Google AI models on Google Cloud infrastructure. Prompts include only the workspace data needed for the task (for example a product photo for a reel). Customer-facing answers are grounded in your live store data.

5. Storage & security

Data is stored in Google Cloud (Firestore and Cloud Storage) with encryption at rest and in transit. Access is restricted to your authenticated account; webhooks are verified with shared secrets; secrets are kept out of client code.

6. Sharing

We share data only with the processors required to run the service: Google Cloud (hosting & AI), Meta, TikTok and X (publishing and engagement on your behalf), Telegram (your control channel), Stripe, Paystack and PayPal (billing), and Resend (email notifications). Each receives only what is necessary.

7. Retention & deletion

Your data is retained while your account is active. You can deactivate your account (pauses the agent) or permanently delete it — including connections, content and history — at any time from Profile → Settings, or by following our data-deletion page. Deletion is processed immediately and is irreversible.

8. Your rights

You may access, correct, export or delete your personal data, and withdraw channel permissions at any time (also from the Facebook, TikTok or X security settings). For any request, email privacy@catais.ai.

9. Changes & contact

We'll post any material changes to this policy here. Questions? Email privacy@catais.ai or write to CATAIS, Inc., 2093 Philadelphia Pike, Claymont, DE 19703, USA.