Every comment answered. With real answers.
catais replies to comments and DMs using your live store data — actual prices, actual stock, actual order status — in your brand voice, within your rules.
What it does
Most auto-repliers paste canned text. catais is different: when a customer asks “how much is the seamoss powder?” or “is order 3683 shipped?”, the agent queries your WooCommerce store live and answers with the real number — then keeps the thread going like a human would, with short-term memory of the conversation.
It's commerce-aware end to end. Stock questions get live quantities; sold-out items can offer a back-in-stock waitlist; order-intent comments get a polite public reply plus a private DM opener so the purchase continues in private; order lookups verify the customer before sharing details; and sensitive data — totals, addresses, phone numbers — is never posted publicly.
It also learns. Every interaction is mined for sentiment: things your audience loves get leaned into in future content, complaints raise alerts to you (email or Telegram), and questions about products you don't stock are recorded as demand gaps you can act on.
How Comments & DMs works
Comments stream in
New comments arrive via webhook in real time, plus a periodic sweep across your recent posts.
Moderation gate first
Each comment is checked against your auto-delete list — spam and scams are removed before any reply logic runs.
Reply planned within rules
The agent composes a reply grounded in your store data and knowledge base, honouring excluded topics, do-not-reply lists and your brand voice.
Commerce actions fire
Order intent opens a private DM; out-of-stock requests offer the waitlist; verified order lookups return status; leads are counted.
Learning is recorded
Sentiment, demand gaps and complaint alerts flow into your analytics and notification hub.
Who it's for
Stores drowning in “price?” comments
Every one answered instantly and accurately — each is a sale you didn't lose.
Businesses across time zones
Customers comment at 2am; the agent is awake.
Teams who fear bad AI replies
Excluded topics, stay-silent lists and DM-only data rules keep the agent inside lines you draw.
Everything included
- Live price, stock and order answers from WooCommerce
- Real-time webhook replies + periodic comment sweeps
- Private-DM openers for order intent
- Back-in-stock waitlists from comments
- Verified order lookups (email/phone match)
- Sentiment learning and demand-gap capture
- Complaint alerts to email/Telegram
- Per-conversation memory
Comments & DMs — questions
Will it answer things it shouldn't?+
You define excluded topics (never talk about) and stay-silent triggers (never reply, hand to a human). The agent logs every skip with its reason so you can audit it.
How does it know my prices and stock?+
It queries your connected WooCommerce store live at reply time — answers reflect your store at that moment, not a stale export.
What about customer privacy?+
Sensitive data — order totals, addresses, phone numbers — is restricted to private DMs and requires the customer to verify (email or phone on the order) before order details are shared.
Does it work on Instagram?+
Yes — fully. The agent replies to Instagram comments (threaded replies on your media) and Instagram Direct messages with the same store-aware brain, and the moderation gate auto-deletes IG spam too. Realtime webhooks plus a periodic sweep keep nothing missed.
Works together with
Try Comments & DMs on your own store
Free plan, one page, no card — see the agent work before paying anything.
Get started free